Thank you for taking the time to shop with us. We aim to dispatch your order within 1-2 working days. Please be aware that orders to the EU may incur additional import duty charges that are not included in the final shipping cost.

If you would like to return a faulty product then please contact us at info@tiipoi.com with photographs of the item as soon as it arrives with you. If your order arrives in packaging that has been damaged, please notify us as soon as you can via the same email address.

We operate a 14 day returns policy (excluding shipping costs) valid from the day you receive your order. Please return your items in their original packaging using a signed-for service to:

Tiipoi LTD C/O FulfilmentCrowd
Unit H, Bolingbroke Road
Fairfield Industrial Estate
Louth, Lincolnshire
LN11 0WA
Tel: 01472-357-515
Email: info@tiipoi.com

Please make sure to include the email address and phone number as it helps us to track any issues.

Our brass and copper products are not lacquered, which means that over time they will develop a patina on their surface. We do not recommend putting them into the dishwasher. You can remove any stains using a natural cleaning fluid made by simply mixing together salt, flour and white vinegar into a paste. Apply this using a non-abrasive scrubber with a good amount of pressure onto the surface until the patina begins to come away. Rinse with water and dry thoroughly before applying a few drops of coconut oil all over the product and removing any excess. This step is important because the coconut oil acts as a natural film, preventing it from tarnishing too quickly. You may prefer to use a stronger metal cleaner - we recommend FLITZ, which is an FDA-approved metal cleaning polish that has been categorised as food safe. Beeswax can also be applied to the lid to prevent it from drying out.

Your cookware must be seasoned prior to use. Seasoning is the process of treating the surface of a cooking vessel to produce a resistant and non-stick cooking surface. To season, add 3-4 table spoons of walnut oil or flax seed oil and rub onto the inside surface of the cookware with a paper towel. Allow it to soak in for 15 minutes and remove any excess.

Preheat oven to max (230-240 or gas mark 8/9) and place your cookware in the oven for 60 minutes. Once complete, turn off your oven and allow your cookware to cool to room temperature before taking it out.Your cookware is now seasoned and ready to use. For the first few uses we recommend using extra oil and always starting on a low flame. Also make sure your cookware is not left empty on a flame as this may cause it to crack.