Thank you for taking the time to shop with us. We aim to dispatch all orders within 48 hours providing they are in stock at our warehouse. Please be aware that orders to the EU may incur additional import duty charges that are not included in the final shipping cost.

If you would like to return a faulty product then please contact us at info@tiipoi.com with photographs of the item as soon as it arrives with you. If your order arrives in packaging that has been damaged, please notify us as soon as you can via the same email address.

We operate a 14 day returns policy (excluding shipping costs) valid from the day you receive your order. Please return your items in their original packaging using a signed-for service to:

Tiipoi LTD C/O FulfilmentCrowd
Unit H, Bolingbroke Road
Fairfield Industrial Estate
Louth, Lincolnshire
LN11 0WA
Tel: 01472-357-515

Our brass and copper products are not lacquered, which means that over time they will develop a patina on their surface. We do not recommend putting them into the dishwasher. You can remove any stains using a natural cleaning fluid made by simply mixing together salt, flour and white vinegar into a paste. Apply this using a non-abrasive scrubber with a good amount of pressure onto the surface until the patina begins to come away. Rinse with water and dry thoroughly before applying a few drops of coconut oil all over the product and removing any excess. This step is important because the coconut oil acts as a natural film, preventing it from tarnishing too quickly. You may prefer to use a stronger metal cleaner - we recommend FLITZ, which is an FDA-approved metal cleaning polish that has been categorised as food safe. Beeswax can also be applied to the lid to prevent it from drying out.